SOLUTION: My Facebook account has been disabled. Help?!
The moment of shock when you type in your password and Facebook tells you they have disabled your account. Immediately you think you are going to have to start a new account and add every single person again. You could do this, or you could contact Facebook. I recommend the second option.
When my account was disabled, I had no idea why. I clicked the ‘FAQ’ button and it told me I had been harassing people. Immediately, I questioned this. My account is now active again, and I shall tell you how I managed to do it.
First, when your account is disabled, you will see a red box.
Click on the word ‘Here’ and it will take you to the FAQ page. Now somewhere on the page, it says something like ‘If you believe your account was disabled by mistake, contact us here (link). Click the link and fill in the form. Now send the message.
My message was simply ‘Please could you inform me of why my account was disabled?’ Don’t use threatening words, don’t use hate speech or anything that would make the reader feel uncomfortable. After all, they could be responsible for bringing your account back. DON’T WRITE IN CAPITALS. Just write normally.
You will receive an email within a few minutes, asking for you to reply to the email to verify your identity. The email reads
In order to receive support, you must reply to this email to verify that you are the owner of the Facebook account that you referenced in your inquiry. This security step must be completed before Facebook can respond to your inquiry.
In addition, note that Facebook will only be able to provide assistance if you are writing in from the email address that you used to log in to your Facebook profile that’s disabled. If your disabled profile was registered under a different email address, then you will need to respond directly from that email address. To do this, take the following steps:
• Copy the exact email address you see in the “From” field of this email (ending in @support.facebook.com).
• Log in to the email account under which your disabled Facebook profile was registered.
• Compose a new email. Paste the address you copied (ending in @support.facebook.com) into the “To” field, let us know you’re responding from your disabled email address in the body, and click “Send.”
Once we have this information, we will take further steps to assist you. Remember that writing in multiple times will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly.
Lastly, you may not create another account using a different email address while you are waiting for a response. Creating more than one Facebook account is a violation of our Statement of Rights and Responsibilities, and violations of this rule could result in all of your accounts being permanently disabled.
The Facebook Team
I simply replied with ‘Please inform me of why my account was disabled’.
Now is the hard part. You have to wait. Read the last two paragraphs carefully. Your email is placed in a queue, so emailing more than once will not gain a faster response. They replied to me within a day, so the queue isn’t very long.
And don’t go creating another account. They can track your IP address and cookies so will know it is you. I’m sure you can cope without a Facebook page for a few days.
I Googled about my problem a few times and one website told me I should email one or all of the following.
Being quite impatient, I emailed all three. I received an email back within seconds saying:
Thanks for your email. We’re streamlining how we receive feedback to be able to better assist you. The links below will take you to more information to help you solve and report your problem.
• Warnings & disabled accounts: https://www.facebook.com/help/?topic=warnings
Get information about warnings, feature blocks, disabled personal accounts, and disabled business Pages.
• Security: https://www.facebook.com/help/?topic=security
Address a hacked or compromised account, report abuse, and learn how to keep your account secure.
• Trouble accessing your account: https://www.facebook.com/help/?topic=login_and_password
Get help logging in, signing up, and resetting your password.
All other issues & information
If your issue isn’t listed here or you need to find a more specific contact channel, please search the Help Center: https://www.facebook.com/help
Please note that this is an automated email, and replies to this email will not be read.
The Facebook Team
So basically, they didn’t care. Emailing these email address will not work, so don’t waste your energy.
The email I received on day two asked me for government issued ID. I whipped out my passport, took a picture, opened it on paint, drew a black box over every single piece of information except me name, date of birth and photo. The email read:
At this time, we can’t verify the ownership of this account. Please reply to this email and attach a digital image of your government-issued identification. We will permanently delete our record of this digital image from our servers once we use it to confirm your identity.
The ID you attach:
– Must be government-issued (ex: passport, driver’s license)
– Must be in color
– Must clearly show your full name, date of birth, and photo
If possible, save this file as a JPEG and cover up any personal information that we don’t need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Find out more here: https://www.facebook.com/help/?page=148993491850191.
Note that we need you to send an appropriate ID before we can take any action on your account. Sorry for the inconvenience.
[A REAL PERSON]
The next day, I received another email.
Thanks for verifying your identity. Note that we permanently deleted your attached ID from our servers.
After investigating this further, it looks like we suspended your account by mistake. I’m so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know.
[A REAL PERSON AGAIN]
Thankfully, I logged in, identified a few of my friends in their pictures (some sort of security thing) and my account was fully restored as it used to be.
I replied to the email and thanked the person for their help.
Whilst researching about this, I found that some people had received and email ending in ‘The decision is final’, telling them they cannot have their account reactivated. If they do this, email them back and tell them what has happened again. Provide them with as much information as you can that will help them decide to put your account back. Don’t give up.
So, in conclusion:
– Be nice
– Don’t threaten
– Be patient
– Address the person by their name.